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We accept various payment methods including:

• Western Union
• Cash payments

Payment details will be discussed during the booking confirmation process. Some hotels may require a deposit to secure your reservation.

If you encounter any issues during your stay:

• First, contact the hotel's front desk or concierge - they can often resolve issues immediately
• If the problem persists, contact our 24/7 customer support
• Keep documentation (photos, receipts) if applicable

We're committed to ensuring your satisfaction and will work with the hotel to resolve any concerns as quickly as possible.

Yes, please bring the following documents for check-in:

• Valid government-issued photo ID (passport for international guests)
• Booking confirmation (email or printed copy)

Some hotels may require additional documentation, especially for international guests. We'll inform you of any special requirements when you book.

Pet policies vary by hotel. Some hotels welcome pets, while others have restrictions or don't allow them. When booking, please:

• Mention that you'll be traveling with a pet
• Check the hotel's specific pet policy
• Be aware that additional fees may apply

We'll help you find pet-friendly accommodation options that suit your needs.

To get the best rates:

• Consider flexible travel dates
• Book directly through us - we guarantee the best rates

Our team is always available to help you find the best deal for your travel dates and preferences.

We guarantee that you'll get the best available rate when you book through Aljoura. If you find a lower rate for the same hotel, dates, and room type on another website, contact us and we'll match or beat that rate. This guarantee ensures you always get the best value for your money.

Airport transfer services are available for most hotels You can:

• Request airport transfer when making your booking
• Arrange it separately through our team

Transfer prices vary depending on the distance and type of vehicle. We'll provide you with options and pricing when you book.